There is a chapter that I found disturbing and I'm processing it aloud here. The chapter is called "expression meets information". The author makes several claims, which I paraphrase (hopefully I have not inadvertently mangled his intent - if so the fault is mine):
- The design of assistive devices for disabled people is often focused on the technology and coming up with a "one size fits all" device.
- Mainstream culture on the other hand now demands flexibility and customizability in electronic devices.
- Notions of the individual self, culture, and other factors are not sufficiently addressed in the design of assistive devices.
- Using assistive devices to communicate as *individuals* - which the mainstream community takes for granted (facial expression, tone of voice, body posture, choice of word and gesture) is not integrated into design as a primary requirement. Perhaps at all.
- The creation of assistive devices is or should be a very interdisciplinary activity: intercultural communications and diversity, attitudes, qualitative design methods, ethnography, computer science, engineering, and others.